Other methods of contacting public authorities or services

Описание

Data given in this domain are collected annually by the National Statistical Institutes and are based on Eurostat's annual model questionnaires on ICT (Information and Communication Technologies) usage in households and by individuals. Large part of the data collected are used in the context of the 2011 - 2015 benchmarking framework (endorsed by i2010 High Level Group in November 2009) for the Digital Agenda Scoreboard, Europe's strategy for a flourishing digital economy by 2020. This conceptual framework follows the i2010 Benchmarking Framework which itself followed-up the eEurope 2005 Action Plan. ICT usage data are also used in the Consumer Conditions Scoreboard (purchases over the Internet) and in the Employment Guidelines (e-skills of individuals). The aim of the European ICT surveys is the timely provision of statistics on individuals and households on the use of Information and Communication Technologies at European level. Data for this collection are supplied directly from the surveys with no separate treatment. Coverage: The characteristics to be provided are drawn from the following list of subjects:

• access to and use of ICTs by individuals and/or in households,
• use of the Internet and other electronic networks for different purposes by individuals and/or in households,
• ICT security and trust,
• ICT competence and skills,
• barriers to the use of ICT and the Internet,
• perceived effects of ICT usage on individuals and/or on households,
• use of ICT by individuals to exchange information and services with governments and public administrations (e-government),
• access to and use of technologies enabling connection to the Internet or other networks from anywhere at any time (ubiquitous connectivity).

Breakdowns (see details of available breakdowns): Relating to households:

• by region of residence (NUTS 1, optional: NUTS 2)
• by geographical location: less developed regions, transition regions, more developed regions
• by degree of urbanisation (till 2012: densely/intermediate/sparsely populated areas; from 2012: densely/thinly populated area, intermediate density area) 
• by type of household
• by households net monthly income (optional)

Relating to individuals:

• by region of residence (NUTS1, optional: NUTS 2)
• by geographical location: less developed regions, transition regions, more developed regions
• by degree of urbanisation: (till 2012: densely/intermediate/sparsely populated areas; from 2012: densely/thinly populated area, intermediate density area)
• by gender
• by country of birth, country of citizenship (as of 2010, optional in 2010)
• by educational level: ISCED 1997 up to 2013 and ISCED 2011 from 2014 onwards.
• by occupation: manual, non-manual; ICT (coded by 2-digit ISCO categories)/non-ICT (optional: all 2-digit ISCO categories)
• by employment situation
• by age (in completed years and by groups)
• legal / de facto marital status (2011-2014, optional)

Regional breakdowns (NUTS) are available only for a selection of indicators disseminated in the regional tables in Eurobase (Regional Information society statistics by NUTS regions (isoc_reg):

• Households with access to the internet at home
• Households with broadband access
• Individuals who have never used a computer
• Individuals who used the internet, frequency of use and activities
• Individuals who used the internet for interaction with public authorities
• Individuals who ordered goods or services over the internet for private use
• Individuals who accessed the internet away from home or work